Returns and Refunds

RETURN AND REFUND POLICY

You may cancel an order from your account before it is shipped.

If you receive an item and wish to return it for any reason you must inform the Seller in writing:

  • Within 14 days of receiving the item.
  • You may use the Returns form to let the Seller know if you wish to cancel your order.
  • Within 28 days if the item becomes faulty.

The Seller will then provide you instructions on how to return your item and once your item is received back, they will process your refund to your original payment method.

Return postage is your responsibility unless the item is incorrect or faulty, in which case the Seller will refund the return postage. If you cancel your order, any shipping charges that you have paid to receive your purchase will be included as part of your refund.

The items you return must be unworn and in their original condition save for your right to inspect the goods and try on the garments. It is your responsibility to ensure that you package the returned goods adequately so that it arrives back to the Seller undamaged. If you have any further questions on returns, refunds or cancellations please contact the Seller.

REFUNDS

Customers are entitled to a full refund within 14 days of receiving an order; provided the item is unworn and immediate packaging is received back in the same condition as it was sent.

Go to > My Account > Orders > Purchases. In the ‘Actions’ drop-down select ‘Request Refund’. Select a reason for the return and enter. If your reason is not pre-registered, please fill out the ‘others’ form.

Once confirmation has been received from the seller, proceed with returning the item.

Items must be returned to the seller you purchased the item from within 14 days of having your ‘request for refund’ approved by the seller.

The Seller will then provide you instructions on how to return your item and once your item is received back, they will process your refund to your original payment method.

If the seller has not updated the order status to ‘Shipped’ then you may not have the request refund/exchange option available, in this situation, message the seller through the site to advise them of this.

Please note that the seller may refuse a refund if the items are not in the same condition as they were sent out.

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